AI时代CRM的重生之路:阿里云上的Salesforce如何改写SaaS规则?

AI前线
Nov 06, 2025

作者 | 付秋伟当耶鲁大学一篇论文抛出 “若半数人因 AI 不上班,世界 GDP 或无变化” 的观点时,企业服务领域的从业者最先感受到冲击——究其根源,AI 对重复性工作的替代效应在人力密集型服务场景中体现得最早。而作为企业服务中人力最集中的客户关系管理领域,首当其冲的便是承载核心功能的 CRM 系统。由此,一个值得深思的问题也横亘在从业者面前——AI 时代,还需要 CRM 吗?CRM 长期以来都...

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