Serviceware SE Named Strong Performer in Forrester Wave for ESM Platforms

Reuters
Nov 11
Serviceware SE Named Strong Performer in Forrester Wave for ESM Platforms

Serviceware SE has been recognized as a "Strong Performer" in Forrester Research's "The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025." This marks Serviceware's first inclusion among the top 15 global ESM platform providers, highlighting the company's AI-native approach and international relevance. Forrester noted Serviceware's strengths in AI-enabled incident handling, knowledge, and risk management. https://www.serviceware-se.com/news/serviceware-platform-recognized-in-international-analyst-evaluation-in-the-field-of-esm

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