在海底捞的一家智慧门店里，顾客刚走进店门，扫码登录上会员，便自动弹出他常点的菜品组合；账单页上，智能助手能实时解释复杂的优惠叠加；如果顾客想要订位，一个AI语音客服几乎能秒级响应。这一切，听起来像是互联网公司的“智能场景”，但它真实发生在一家火锅餐厅。 “我们不能让AI变成噱头，它必须真正服务用户。”海底捞信息科技部统筹负责人杨炫之在接受采访时表示。过去十年，海底捞在不断推进数字化建设，从...
Source Link在海底捞的一家智慧门店里，顾客刚走进店门，扫码登录上会员，便自动弹出他常点的菜品组合；账单页上，智能助手能实时解释复杂的优惠叠加；如果顾客想要订位，一个AI语音客服几乎能秒级响应。这一切，听起来像是互联网公司的“智能场景”，但它真实发生在一家火锅餐厅。 “我们不能让AI变成噱头，它必须真正服务用户。”海底捞信息科技部统筹负责人杨炫之在接受采访时表示。过去十年，海底捞在不断推进数字化建设，从...
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