小米手环过保后只能“以换代修”?消费者要求“付费维修” ,小米称只能“加价换购”

山西经济日报
Dec 23, 2025

“把产品寄过去,不做故障分析,直接让加钱换新,这算哪门子售后服务?”消费者吴先生近日向《上海法治报》反映,他花费216元购买的小米手环8NFC版,过保四个月后,突发黑屏故障。他希望官方售后拆机检测,明确故障原因,再选择付费维修,品牌方却表示“无法维修,只能付费以换代修”。记者调查发现,吴先生的遭遇并非个例。随着智能穿戴设备市场规模扩大,不少消费者面临“过保即无修,只能加价换购”的售后困境。过保手环...

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