洪恩识字APP会员退费按70%返还,客服称三成扣款是“苹果税”| 记者帮办

新黄河
Dec 23, 2025

近日,济南市民张女士为孩子购买洪恩识字APP会员后次日即申请退款,却被告知仅能退还70%费用,其余30%因通过苹果支付而被作为“苹果税”扣除。这一退费方案让张女士难以接受,同时她还提出APP内游戏设置较多,易吸引孩子长时间玩游戏的问题。12月22日,记者分别联系洪恩识字官方客服与苹果客服。洪恩识字官方客服表示,“用户若通过苹果支付,平台仅能收到70%结算款,因此退款也按此比例执行;若通过微信、...

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