近日，江西银行智能坐席助手系统在全行范围正式上线。据了解，该系统依托大模型、自然语言处理及语音识别等技术，为一线客服坐席提供实时转写、意图理解、知识推荐、话术引导、智能质检与工单生成等一体化智能辅助功能。这不仅能减轻一线坐席的工作负担，还在保障服务一致性、强化风险防控、推动服务从“被动应答”向“主动关怀”转型等方面发挥作用。此外，系统还可通过多维用户画像，在合规前提下，辅助坐席洞察客户需求，进一步...
Source Link近日，江西银行智能坐席助手系统在全行范围正式上线。据了解，该系统依托大模型、自然语言处理及语音识别等技术，为一线客服坐席提供实时转写、意图理解、知识推荐、话术引导、智能质检与工单生成等一体化智能辅助功能。这不仅能减轻一线坐席的工作负担，还在保障服务一致性、强化风险防控、推动服务从“被动应答”向“主动关怀”转型等方面发挥作用。此外，系统还可通过多维用户画像，在合规前提下，辅助坐席洞察客户需求，进一步...
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