AOK Bayern Deploys NICE CXone Platform for 4.5 Million Members

Reuters

Jan 13

AOK Bayern Deploys NICE CXone Platform for 4.5 Million Members

NICE Limited announced that AOK Bayern, one of Germany's largest statutory health insurance providers, has deployed the NICE CXone platform on the EU Sovereign Cloud. The implementation modernizes AOK Bayern’s customer service operations for more than 4.5 million members, replacing its legacy on-premises infrastructure. The NICE CXone solution unifies multiple communication channels in a single cloud-native environment and is designed to meet strict EU data protection and compliance requirements. This deployment marks AOK Bayern as the first German public health insurance provider to migrate its contact center operations to the cloud using NICE’s platform.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via Business Wire (Ref. ID: 20260113262056) on January 13, 2026, and is solely responsible for the information contained therein.

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

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