SELCO Community Credit Union Selects eGain AI Knowledge Hub and AI Agent

Reuters

Jan 14

SELCO Community Credit Union Selects eGain AI Knowledge Hub and AI Agent

eGain Corporation announced that SELCO Community Credit Union has selected the eGain AI Knowledge Hub and eGain AI Agent software to modernize its enterprise knowledge management. SELCO will use the eGain platform to serve as a single source of truth for approximately 500 employees across various departments, including contact center, branch, lending, operations, and back-office teams. The implementation will include migrating SELCO’s SharePoint-based procedures into the eGain AI Knowledge Hub and integrating knowledge delivery within the Genesys agent desktop. The selection followed a comprehensive evaluation process, with SELCO citing eGain’s content governance, analytics capabilities, and advanced authoring features as key differentiators.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. eGain Corporation published the original content used to generate this news brief via GlobeNewswire (Ref. ID: GNW9625307-en) on January 13, 2026, and is solely responsible for the information contained therein.

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SELCO will use the eGain platform to serve as a single source of truth for approximately 500 employees across various departments, including contact center, branch, lending, operations, and back-office teams. The implementation will include migrating SELCO’s SharePoint-based procedures into the eGain AI Knowledge Hub and integrating knowledge delivery within the Genesys agent desktop. The selection followed a comprehensive evaluation process, with SELCO citing eGain’s content governance, analytics capabilities, and advanced authoring features as key differentiators.\n      \n\n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. eGain Corporation published the original content used to generate this news brief via GlobeNewswire (Ref. ID: GNW9625307-en) on January 13, 2026, and is solely responsible for the information contained therein.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":true,"code":"91000000","status":"200"}}}