1月14日,国家市场监督管理总局宣布对携程集团立案调查。消息一出,携程港股当日收跌6.49%,此后连续下挫。但更值得关注的,是舆论场上那种久违的“大快人心”——在黑猫投诉平台上,携程相关投诉量持续攀升;在社交媒体上,携程退款难、携程杀熟等话题多次登上热搜。这些现象背后,是一个让人不安的事实:一家曾经因技术创新而受欢迎的公司,为什么会在做大做强之后,逐渐站到了消费者和商家的对立面?对大多数人来说,...
Source Link1月14日,国家市场监督管理总局宣布对携程集团立案调查。消息一出,携程港股当日收跌6.49%,此后连续下挫。但更值得关注的,是舆论场上那种久违的“大快人心”——在黑猫投诉平台上,携程相关投诉量持续攀升;在社交媒体上,携程退款难、携程杀熟等话题多次登上热搜。这些现象背后,是一个让人不安的事实:一家曾经因技术创新而受欢迎的公司,为什么会在做大做强之后,逐渐站到了消费者和商家的对立面?对大多数人来说,...
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