AI重塑客户沟通体验,Salesforce发布更新版Slackbot

IT168
Jan 14

当Slackbot不再只是一个发送自动消息的机器人,而是一个能调用你所有工作数据、理解你全部业务上下文的“超级同事”时,客户服务的底层逻辑正在被重构。▲Salesforce首席执行官马克·贝尼奥夫就在上周,当所有人的目光都在聚焦在各大云厂商的AI芯片和智能体平台时,一场发生在“客户管理”层面的AI革命悄然发生。Salesforce正式发布了由Anthropic Claude大模型驱动的新版...

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