Prudential Financial's (PRU) Japan insurance Chief Executive Kan Mabara pledged to strengthen corporate governance following reports that improper actions by certain existing and former staff cost customers millions of dollars, Bloomberg News reported Friday.
The company's pay structure was heavily dependent on commissions, distorting employee incentives to follow rules, the news outlet reported, citing executives.
"We have attracted those who have an excessive desire to make money," Mabara reportedly said. "We had to take extra care in managing them, but we were not as alert to risks as we should have been."
Prudential didn't immediately respond to MT Newswires' request for comment.
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