智能家电功能日益丰富,售后环节的复杂化却成了很多用户的“数字门槛”。在智慧家庭战略指导下,海尔智家APP推出“AI语音”功能,用最自然的语音交互方式,重塑家电服务全流程。以传统的家电报修流程为例,用户需要在APP多级菜单中寻找入口,再手动输入产品型号和故障描述,流程复杂,费时又费力。现在,依托先进的自然语言处理技术,用户只需对着海尔智家APP的语音助手“小优”说出诉求,例如“空调坏了”,“小优”便...
Source Link智能家电功能日益丰富,售后环节的复杂化却成了很多用户的“数字门槛”。在智慧家庭战略指导下,海尔智家APP推出“AI语音”功能,用最自然的语音交互方式,重塑家电服务全流程。以传统的家电报修流程为例,用户需要在APP多级菜单中寻找入口,再手动输入产品型号和故障描述,流程复杂,费时又费力。现在,依托先进的自然语言处理技术,用户只需对着海尔智家APP的语音助手“小优”说出诉求,例如“空调坏了”,“小优”便...
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