壹快评|周生生“足金不足”事件反转,给我们上了一堂什么课

第一财经
6 hours ago

2月5日晚间,消费者李女士投诉周生生黄金饰品质量问题一事迎来反转,权威鉴定结果证明产品为足金。在网上,舆论风向也发生反转。对于涉事品牌周生生,主流观点从质疑、批评变为肯定、赞扬;对于消费者李女士,则有不少人转而认为其投诉举动有失严谨,误伤了品牌。  从过往经验来看,购物消费投诉成功的比例是比较高的。毕竟,对绝大多数实物商品而言,质量问题仅凭眼看手摸基本就能判断一二,没多少把握一般人不会贸然投诉。...

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