The Travelers Companies Inc. announced the launch of AI Claim Assistant, a fully agentic intelligent voice service developed using OpenAI model capabilities and APIs to handle customer claim calls. The tool is initially being used for customers calling to file an auto damage claim and is expected to expand to additional lines of business and a broader set of claim interactions over time. Travelers said it selected OpenAI’s models and Realtime API after testing and benchmarking, and that customers can transfer to a live specialist at any point; the company also said call center employees are being trained and repositioned through an upskilling program.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. The Travelers Companies Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202602180900BIZWIRE_USPR_____20260218_BW428576) on February 18, 2026, and is solely responsible for the information contained therein.