Braze Report Flags AI-Driven Customer Engagement Trust Gap

Reuters

Feb 24

Braze Report Flags AI-Driven Customer Engagement Trust <a href="https://laohu8.com/S/GAP">Gap</a>

Braze Inc. has published its 2026 Global Customer Engagement Review, warning of a growing “trust gap” as AI moves from behind-the-scenes automation to a customer-facing interface. The report finds 93% of marketing leaders say AI helps them understand customer needs, but only 53% of consumers agree brands are successfully predicting what they want. It also forecasts rapid growth in AI agents for brand interactions, with consumer usage expected to rise from 19% today to 46% by the end of 2026, while highlighting ongoing privacy concerns that could undermine adoption.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Braze Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260224711754) on February 24, 2026, and is solely responsible for the information contained therein.

Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.

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ID: 20260224711754) on February 24, 2026, and is solely responsible for the information contained therein.</span></i>\n</p>\n</div></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"BK4613","symbol_name":"AI应用软件","start_time":0,"source_url":"https://api.refinitiv.com/data/news/v1/stories/urn:newsml:reuters.com:20260224:nNDL6BvFWz:1","article_id":"2613717365","we_media_id":"1032215980","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2613717365","pubTimestamp":1771941686,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Reuters","introduction":"Reuters.com brings you the latest news from around the world, covering breaking news in markets, business, politics, entertainment and technology","home_visible":1,"id":"1032215980","head_image":"https://community-static.tradeup.com/news/4567337cbdf294b657b1fa87c5488b48"},"summary":"Braze Inc. has published its 2026 Global Customer Engagement Review, warning of a growing “trust gap” as AI moves from behind-the-scenes automation to a customer-facing interface. 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Braze Inc. published the original content used to generate this news brief via Business Wire  on February 24, 2026, and is sol","collect":0,"end_time":0,"defaultTopTitle":"","property":[],"viewcount":null,"language":"en","relate_stocks":{"BK4613":"AI应用软件","BK4585":"ETF&股票定投概念","BK4023":"应用软件","LU2931357623.SGD":"MANULIFE GF GLOBAL SEMICONDUCTOR OPPORTUNITIES \"AA\" (SGDHDG) ACC","LU0274383776.USD":"MANULIFE GF US SMALL CAP EQUITY \"AA\" (USD) INC","BRZE":"Braze, Inc.","LU2089985449.USD":"MANULIFE GF GLOBAL SEMICONDUCTOR OPPORTUNITIES \"AA\" (USD) ACC","BK4588":"碎股"},"translate_title":"Braze报告指出人工智能驱动的客户参与信任差距","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"BRZE":0.9},"content_text":"Braze Report Flags AI-Driven Customer Engagement Trust Gap\n\n\n        Braze Inc. has published its 2026 Global Customer Engagement Review, warning of a growing “trust gap” as AI moves from behind-the-scenes automation to a customer-facing interface. 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