近期,围绕会员条款与门店沟通风波,华住在消费者权益与服务相关层面的一些问题引发关注。一是针对华住会会员服务协议中涉嫌存在不公平格式条款被北京市消费者协会约谈,二是旗下一家门店由账号沟通引发的安全风波。连锁酒店的商业基础,既来自庞大的网络,更来自稳定、安全的体验。当品牌、会员与门店数量持续增长时,治理能力如何同步强化,往往要在具体的条款、流程、问题解决时效等多维度上切实保护消费者权益。在这一背景下,...
Source Link近期,围绕会员条款与门店沟通风波,华住在消费者权益与服务相关层面的一些问题引发关注。一是针对华住会会员服务协议中涉嫌存在不公平格式条款被北京市消费者协会约谈,二是旗下一家门店由账号沟通引发的安全风波。连锁酒店的商业基础,既来自庞大的网络,更来自稳定、安全的体验。当品牌、会员与门店数量持续增长时,治理能力如何同步强化,往往要在具体的条款、流程、问题解决时效等多维度上切实保护消费者权益。在这一背景下,...
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