大模型应用又有新进展:近日,恒生大模型客服系统在广发证券上线运行。系统基于恒生“光子”金融大模型中间件平台,深度融合证券行业客服业务场景,可实现精准识别客户意图、实时辅助客服答疑等功能,助力广发证券提升客服工作效率和服务质量,重塑客户服务新体验。当前,证券行业正加速向“以客户为中心”的综合财富管理模式转型。随着投资者咨询频次持续提升、问题场景更趋具体和多元,对券商客户服务在服务覆盖面、应答精准度、...
Source Link大模型应用又有新进展:近日,恒生大模型客服系统在广发证券上线运行。系统基于恒生“光子”金融大模型中间件平台,深度融合证券行业客服业务场景,可实现精准识别客户意图、实时辅助客服答疑等功能,助力广发证券提升客服工作效率和服务质量,重塑客户服务新体验。当前,证券行业正加速向“以客户为中心”的综合财富管理模式转型。随着投资者咨询频次持续提升、问题场景更趋具体和多元,对券商客户服务在服务覆盖面、应答精准度、...
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