满意度创新低?收缴率持续下滑?2025年中国住宅物业满意度与收缴率深度观察丨物业研究

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星标克而瑞物管↑每天快速直达物业专业研究核心概览2025 年,中国住宅物业服务满意度持续走低,整体录得 69.1 分,较 2024 年下滑约 2 个百分点,创下近年新低。此次物业服务满意度的下滑并非局部现象,而是呈现全域扩散的特征。基础服务板块仍是引发业主不满的核心领域。其中,“车辆管理”业主诟病最为集中。其次为“公区环境卫生”,“物业费收费”同样是引发业主不满的重要因素。除此之外,社区文化...

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