Insurance Australia Group $(IAG)$ says ex-Tropical Cyclone Alfred caused significant damage and disruption across southeast Queensland and northern New South Wales, including prolonged power and mobile outages that hindered customer communications and claims processing. IAG activated its Major Event Command Centre days in advance, used its Situational Awareness Map to warn customers, and deployed on-the-ground assessor teams and Help Response Vehicles. The insurer completed more than 2,300 emergency make-safe repairs, arranged temporary accommodation for 126 customers, and trialled Starlink satellite terminals with Optus to maintain connectivity in affected communities.

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