专题：提升消费品质——聚焦2026 “315晚会”
一年一度国际消费者权益日即将到来，为提振消费信心，推动消费者权益保护协同共治，打造更加安全放心消费环境，新浪财经联合黑猫投诉 【下载黑猫投诉客户端】平台推出2026年315消费维权活动。
日前，消费者投诉平台黑猫投诉发布2025年度数码产品红黑榜榜单，苹果公司以投诉0回复率登上黑榜，在黑猫投诉平台上苹果公司的消费纠纷主要集中在产品质量、售后响应、支付安全等环节。消费者在购买其数码产品时，常因商品工艺缺陷、官方检测不透明、未成年人大额充值退款屡次遭拒等理由拒退等问题陷入维权困境。
黑猫建议：苹果产品建议优先官方渠道购买，收货时录制完整开箱视频留存证据。如遇品控、电池或售后问题，同步联系官方并在黑猫投诉平台提交投诉，推动高效解决。未成年人充值退款维权较难，建议家长发现异常后立即固定证据，通过官方渠道申诉并清晰陈述依据；若失败，及时向黑猫投诉平台提交详细情况和证据。同时做好设备支付安全设置，防范于未然。
责任编辑：吕瑞康
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