用三天工资换顾客谅解,海底捞的极致服务遭遇阵痛

第一财经
Apr 14

为了平息顾客投诉,部分门店曾要求店员自费给顾客买礼物,这一现象在近日让知名连锁餐饮企业海底捞陷入舆论漩涡。  海底捞的极致服务曾是一张企业经营的王牌,但在风波之下,不少消费者在社交平台表示,如果海底捞的极致服务是这样逼出来的,宁愿不要。有餐饮行业人士对第一财经记者表示,这一事件暴露出连锁品牌的管理体系问题以及当下激烈的餐饮市场竞争环境。  谁在为顾客投诉买单  4月13日,海底捞公开发布《关于“...

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