Workday在纽约举行的Sana AI峰会上宣布推出Sana for IT Service Management和全新旅行智能体，将代理式AI能力从人力与财务领域拓展至IT服务管理和差旅费用管理。

　　Sana for ITSM能够根据Workday中已有的员工职位变动数据，自动触发权限开通和回收等IT操作，并支持员工通过自然语言对话完成密码重置、软件安装等常见请求，同时将复杂工单自动分派至相应团队。Workday首席AI官Joel Hellermark表示，IT团队的目标不是处理更多工单，而是减少工单、实现运维更精简。

　　旅行智能体则将差旅规划、预订和费用报销整合为单一对话流程。员工可通过对话协调行程，智能体会根据公司政策自动预订并实时完成费用报告，财务团队可实时掌握已承诺支出。Workday产品高级副总裁Max Wessel称，最好的费用报告就是永远不用动手做的那份。

　　两项新工具均内置于Workday平台，沿用企业已配置的安全与治理模型。Sana for ITSM预计2026年下半年向早期试用客户开放，旅行智能体现已可供早期试用。

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