携程CEO孙洁发布全员信:针对处罚指出的问题,已形成完整的整改措施并将对外公示

智通财经
Jul 27
【携程CEO孙洁发布全员信:针对处罚指出的问题,已形成完整的整改措施并将对外公示】7月25日当天,市场监管总局依法对携程集团有限公司滥用市场支配地位实施垄断行为作出行政处罚,罚没款合计51.79亿元。处罚消息公布当天,携程CEO孙洁向全体员工发布内部全员邮件,同步公司对事件的核心判断、整改方向,以及全员统一的对外行动准则。孙洁在内部信表示,目前公司整体业务运转平稳有序。用户预订、出行服务正常保障,国内外酒旅合作伙伴合作链路稳定,各业务线日常经营不受本次处罚影响。并表示,本次监管处罚,是公司梳理经营模式、校准产业定位的重要契机。针对处罚指出的问题,携程已形成完整的整改措施并将对外公示。此外,内部信中也划定了全员三点行动准则:面对亲友问询统一传递诚恳整改态度,不推诿不辩解;面对商家与消费者以实际服务和整改行动替代口头解释;面对舆论质疑无需焦虑争辩,以落地的公平合作机制、产业扶持政策、长效合规体系回应争议。

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