上海市消保委:修复消费信任,携程还需根治“杀熟”顽症

智通财经
Jul 28
【上海市消保委:修复消费信任,携程还需根治“杀熟”顽症】近日,国家市场监管总局作出行政处罚,对携程集团滥用市场支配地位实施垄断行为罚没合计51.79亿元,并责令平台全面落实合规整改,标志着在线旅游行业迈入深度规范化治理新阶段。上海市消保委发文指出,市场良序的形成,离不开多元协同的社会监督力量,监督目光更要持续紧盯大数据杀熟这一民生顽疾。要充分激发消费者组织平台作用,支持消费者组织常态化开展消费体察与调查,持续曝光算法价格乱象,凝聚全社会抵制价格歧视的广泛共识与合力。持续畅通一体化投诉举报渠道,简化价格差异线索提交方式,方便消费者上传多账号、多设备对比凭证;健全有奖举报机制,重点收集同房型价差显著、跨境酒店价格倒挂等典型线索,以常态化社会监督倒逼平台长效整改,杜绝纸面整改、表面整改。

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