Insurance Australia Group Partners With OpenAI to Explore AI Voice Agents

MT Newswires Live

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Insurance Australia Group (ASX:IAG) partnered with OpenAI to explore agent-based voice technologies powered by OpenAI Presence, aiming to help its Australian insurance employees enhance customer service experiences, according to a Monday statement by the company.

The initial focus will be on enhancing claims delivery, particularly during natural disasters, by improving customer support and scaling operational capacity.

The technology is expected to be deployed starting in the first half of fiscal 2027, the company said.

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