Cigna Trims Customer Base as it Exits Individual Plans Market
Dow Jones
Jul 30
Cigna Group's total customer relationships declined 3% to 182.8 million as of June 30, reflecting a shifting business mix. Total pharmacy customers fell 4% due to expected client transitions and lower membership from health plan clients. The changes align with the company's strategic direction. In April, Cigna announced its planned exit from the Individual and Family Plans medical business effective Jan. 1, 2027. Total medical customers moved in the other direction, rising 2% to 18.4 million, with growth in Middle and Select markets partially offset by lower National Accounts membership.
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