Klarna stock sank 20% in premarket trading Tuesday after the buy-now, pay-later provider unexpectedly announced the departure of its chief financial officer and chief marketing officer.

The company announced "planned transitions" for its chief financial officer and chief marketing officer, to take effect in early 2027. Chief Financial Officer Niclas Neglén and Chief Marketing Officer David Sandström-who have held the positions for six and nine years, respectively-will serve in their roles to lead the company through the transition period. Klarna has yet to name their successors, saying a search for a New York-based financial chief is underway.

Second-quarter revenue surged 27% to $1.04 billion, outstripping analysts' calls for $996.5 million. However, the BNPL provider's current-quarter outlook underwhelmed. Klarna sees revenue of $940 million to $980 million for the third quarter, sharply below Wall Street's call for $1.11 billion at the midpoint of the range.