据报荷兰监管机构向Uber(UBER)开出近10亿美元GDPR罚单

金吾财讯
Aug 21

金吾财讯 | 据外媒报道披露的相关监管文件,荷兰数据保护局(AP)已于近期做出裁决,因网约车巨头Uber(UBER)利用自动化系统封禁司机账号且未履行充分告知义务,违反了欧盟《通用数据保护条例》(GDPR),决定对其处以8.25亿欧元(约合9.66亿美元)的巨额罚款。这一处罚金额创下了欧盟GDPR实施以来的历史第二高记录,仅次于2023年爱尔兰监管机构针对Meta违规传输欧洲用户数据开出的12亿欧元罚单。报道揭示,本次调查源于法国司机的投诉,后由Uber欧洲总部所在地荷兰的监管机构主导。调查指出,在2020年至2022年期间,Uber系统的算法在判定司机涉嫌欺诈(如故意绕路抬高车费、接单后不履约)或客户评分过低时,会自动暂停或永久封禁司机账号。而欧盟GDPR明确规定,禁止在未经实质性人工审查且缺乏有效申诉渠道的情况下,仅依靠计算机算法做出对个人权益产生重大影响的决策。荷兰数据保护局认定,Uber不仅剥夺了司机免受自动化决策约束的权利,还严重侵犯了用户的知情权。面对这项高额罚款,Uber官方明确表示强烈反对并将提出上诉。Uber发言人称,公司高度重视司机权益,现行政策已包含人工复核环节,并为司机提供了针对平台封禁的申诉渠道。此外,公司已不再单凭自动化系统对账号做出永久封禁裁决。

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