ChainCatcher 消息，WOO X 就用户提现异常发布声明，表示已注意到有关提现处理时间的报告，正在审查相关个案及系统状态。部分请求可能仍处于审核或链上处理阶段，团队正努力尽快解决。
遇到提现延迟的用户可通过官方客服渠道提交 UID、提现订单编号、申请时间、资产及网络信息，以及状态截图。平台提醒用户，不要相信未经请求的私信，也不要分享密码、助记词、私钥或验证码。
WOO X 同时表示，对于编造、歪曲或恶意传播虚假信息、损害用户或平台声誉的行为，保留采取法律行动的权利，并提醒用户仅以官方公告及客服渠道的信息为准。
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