(来源:内蒙古日报)
转自:内蒙古日报
本报呼伦贝尔9月17日电 (记者 李新军 通讯员 赵秀丽)日前,为期62天的暑运保障工作圆满收官。呼伦贝尔机场暑运累计保障旅客127万余人次、进出港行李62.04万件,同比分别增长5.33%、4.75%。
暑运期间,呼伦贝尔机场牢牢守住安全底线,紧盯机坪装卸、航班配载等高风险环节,开展隐患排查与外包单位专项整治,累计整改隐患29项,识别新增危险源15项,实现暑运安全“零事故”。
服务保障持续优化,细化特殊旅客闭环服务,开通急客保障通道,妥善处置航班延误、备降等突发状况。依托案例复盘、实操培训,行李类投诉同比下降62.5%,旅客出行体验持续改善。同时积极拓展航司升舱代理业务,拓宽非航业务增收渠道。
下一步,呼伦贝尔机场将复盘暑运短板,固化实战经验,把高峰保障能力转化为长效管理效能,持续做好安全与服务保障,护航旅客平安出行。
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