ISO 20000
ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.
The ISO 20000 standard helps organisations benchmark how they deliver managed services, measure service levels, and assess their performance.
Obtaining ISO/IEC 20000 certification indicates that Tiger Brokers has implemented standardised IT service management procedures to provide efficient and reliable IT services and regularly monitor, review and improve them. This certification helps organisations demonstrate to their customers that their service requirements will be met.