Xiaomi launched an investigation into the incident of "Xiaomi car driving away automatically" and confirmed that the vehicle quality problem was eliminated. The survey results show that the background data of the vehicle matches the iPhone operation log, and the user misunderstanding stems from the customer service confusing the device model identifier. Xiaomi responded to the online video and confirmed that it had received the parking assistance instruction from the mobile phone. Inaccurate customer service communication led to misunderstanding. The incident attracted attention, and Xiaomi Company set up a special working group to investigate and verify it with users.